We list some FAQ (Frequently asked questions) here. If you have more questions not listed, please let us know by email: email@example.com.
Q1: What do you charge if I order flowers from you?
A1: We try to make everything clear and simple to understand. The fees we charge are: 1) flower arrangement, 2) delivery fee, 3) taxes. The arrangement fee is the flower value you ordered; the delivery fee is based on delivery address; taxes are required and collected for government.
Q2: Why do you charge delivery fee? Is it possible to have free delivery?
A2: Any flower shops, who have delivery service, have expense for the delivery - no matter they deliver by themselves or hiring delivery company. We do have free delivery for order of $300 or more.
Q3: I see other websites have the similar flowers but the price is cheaper. Can you match it?
A3: First of all, please make sure they do not charge you other extra fees. Yes, we know some websites have cheap flowers, but when you checkout, they will charge you more fees, such as Low Order Fee, Transmission Fee, Service Fee, etc. You will see that you eventually may pay more. We do not like to play the game: we only charge flowers value and delivery fee. We can not match the price with websites who do not have local flower shops. Those websites do not need to maintain the flowers daily; they do not need to pay for rent, electricity, etc., but we have to.
Q4: I have problem to place order for same day delivery. What should I do?
A4: You want same-day-delivery, so we understand how important the day is for you. We do not want you missed the important moment because of us. Our same-day-delivery deadline is: 5pm (Monday-Friday), and 4pm (Saturday-Sunday). After the deadline, we can not make same-day-delivery as it is not possible to make your arrangement and deliver in one hour (before close). Please read our "Delivery Policy" for detail.
Q5: Is it safe to place order on your website?
A5: Our website has SSL (Secure Sockets Layer) - you can see that, before our website link, there is a lock.All your information are protected. On the top-left of the website homepage, you can find the SSL certificate (). Click and read the certificate, you will see there is up to $50,000 warranty.
Q6: I do not have credit card. What payment methods you accept?
A6: We accept credit card, PayPal, e-Transfer, Money Order, invoice (for company only), and even cryptocurrencies, such as BTC, ETH, Doge, etc, as the payment.
Q7: Is it possible to cancel the order?
A7: Yes, you have the right to cancel the order. However, please read our Terms & Conditions for the cancellation detail.
Q8: I have complain for the flowers received, what should I do?
A8: Your satisfaction is our priority. If you have any complain on our flowers or service, please let us know without any hesitate. You can send us an email with the picture(s). We can work together to find a way to solve the problem. However, before send your complain to us, please make sure you ordered from our website (beaconsfieldflora.com). There are many online flower shops saying they can deliver your flowers to our delivery area. Actually, some of them are not local flower shop in this area. They only take your order and forward your order to local shop, like us. These online shops make money by commission, which means the local shops will receive less money than you paid. We do not take those forwarded orders. If you ordered from those online shops, please send your complain to them; not to us.
Q9: Are your flowers fresh?
A9: Absolutely. We receive flowers more than 3 times per week. We do maintenance every day. However, please note that different flowers have different the way to identify the freshness. For example, lots of people think that rose are not fresh if they are fully open. That is totally wrong. There are many variety of roses: some roses (like Playa Blanca Roses) open very big but they will stay open until finish; some roses (like Vendela Roses) stay close and open very slow or will not fully open when finished. The way to know the roses are fresh is to see how long they last - if they last only 2-3 days, the roses are not fresh. Our roses should last about one week, or more if you take care of them well. The same for other flowers. Please read our "Flowers and Plants care" to know how to keep the flowers long-lasting.